Frequently Asked Questions
What is Home Care?
The phrase “Home Care’ is applied to describe visits made by Nurses, Personal Support Workers (PSWs) and other health care professionals. This care is made up of services that are delivered to individuals and families within their places of residence. These services are designed and carried out in ways that aid in the promotion, maintenance, and restoration of health
Services from Retire-At-Home can be made up of medical or non-medical care services, provision of which can come from both registered and non-registered health care professionals. Accessing the various services offered by Retire-At-Home can play a helpful role in allowing you to remain comfortable, safe, and contented in your own home for as long as you desire.
What is Personalized Care?
Personalized care is offered to all Retire-At-Home Clients. This means that:
- Ample time is taken to get to know you, so that we are properly able to address your concerns and needs.
- After learning more about you and what you want out of your care, we create a customised care plan for you that caters to your personal desires and preferences.
- Services provided to you are delivered by a specially chosen caregiver that is both amiable and qualified to meet your needs.
- Services are scheduled to take place whenever YOU desire them.
- We are available by phone 24 hours a day, to promptly address any concerns with regards to your home or health care.
If I feel that I need help, why should I choose home care over a retirement home?
While retirement homes are frequently considered the only choice in cases where aging individuals are facing health concerns or challenges, Home Care is also a exists as a viable option. Here’s Why:
- Studies have indicated that healing occurs more quickly when we are within out own home environments. Home is where you feel comfortable and calm.
- Independence can be maintained.
- Remaining at home allows you to avoid accommodation and food costs that would be incurred in a retirement home setting.
- Most retirement homes require that extra care be paid for by the hour, just as it would be in your own home.
- Many subsidies are available that can be accessed for health care within your home.
- Customised home health care services that are designed to fit your personal needs and desires are available to you in your home setting through Retire-At-Home.
Do you only deal with Seniors?
While our emphases and expertise at Retire-At-Home focus primarily on Seniors, the services we provide are available to all individuals in need of support with daily personal care.
Retire-At-Home caregivers are experiences and trained in the provision of care to people of all ages.
Are there any subsidies available for Home Health Care? If so, can Retire-At-Home help me qualify for these subsidies?
Yes, multiple subsidies are available to contribute to full or partial coverage of home health care services. Contact us for up-to-date information concerning these subsidies, as it can vary from year to year and person to person.
Are your caregivers bonded and insured?
Yes, all our caregivers are bonded and insured
How do I know that your Caregivers are trustworthy and that I will be safe?
The thorough screening process conducting by Retire-At-Home allows us to ensure that each and every one of our caregivers meets the highest standards for the provision of health care services. All members of staff have up-to-date criminal record checks, and are all legal Canadian citizens. On-going professional training is provided, and we keep up to date on ensuring the completion of annual CPR training. We are also notified through our computer system whenever an individual’s registration is due (ie. Nursing registration). “Supervisory Visits” are made frequently by our Case Managers to make absolutely certain that all standards for your care are being met. These visits are arranged with you, but are unknown to your caregivers, who know that they will receive ‘surprise’ visits from Supervisors and must, therefore, work to the absolute best of their ability at all times. Your safety is our top priority.
How do you select your Caregivers?
At Retire-At-Home, high standards are held for our employees, and we expect a great deal from them. We don’t just trust anyone to care for our clients. The following requirements must be met in order for an individual to be employed by Retire-At-Home:
- Strong people skills that will be conducive to improving our clients’ quality of life.
- A college certificate as a Nurse, Personal Support Worker, Home Support Worker or Health Care Aide, or equivalent/necessary experience in dealing with the ill and/or elderly.
- Annual Criminal Record Check
- Annual CPR Certification
- Annual Flu Shots
Upon hiring, applicants go through a process of orientation by our management team. Briefing and testing takes place in order to ensure employees are knowledgeable about all of our procedures and policies, as well as relevant laws and practices related to health care. Each employee also meets with Client Care Managers for a question session in order to ensure no problems or inconsistencies exist. The first shift worked by an employee, in most cases, also involves a visit from one of our Client Care Managers. This helps us to ensure that the new employee is sufficiently and properly monitored and is adhering to all rules and guidelines.
Will I have consistency in the caregivers I receive?
Yes. One of our goals is to deliver your care through a consistent group of caregivers so that you can grow comfortable, and cultivate a positive relationship with the people caring for you in your home. We encourage each client to accept a minimum of 2 caregivers to alternate shifts, in order to in order to allow for more convenient and familiar backup if one employee gets sick or takes a vacation.
Can I choose the times that my caregiver visits me?
Yes, the times of all of your visits are up to you. We will work within the guidelines you set based on your schedule and preferences. Whether you desire your caregiver to be with you in the mornings, afternoons, evenings, overnights, or weekends, it is all in your hands. You are also able to make decisions regarding the length and frequency of visits.
Is there a charge for an Initial Consultation?
Our initial consultation comes with no charge and no obligation. Booked at your own convenience in your home, the purpose of this consultation is for us to get to know you as an individual, to help you to explore all the options for care, and to help determine which ones might suit you best. Following this meeting, you can take all the time you need to come to a decision. We are more than happy to address any and all of your questions and concerns with no associated pressure for you to accept service.
What happens if my Caregiver is sick?
Your protection and safety are of the utmost importance to us. In cases where one of our caregivers become ill, they are instructed to inform our offices and refrain from attending work so as to avoid the risk of passing along colds or flus. Upon being notified of a caregiver’s illness, we will give you a call to make alternate arrangements that you are comfortable with. We will often contact an alternate caregiver with whom you are familiar to cover the shift.
Do you provide your personalized services to people already living in nursing homes or retirement homes?
Yes. The services that we provide are made accessible to you in the context of whatever facility you live in. Our services are flexible, and can follow you from one location to another should your living situation change. Should you require time spent in a hospital setting, for example, we can provide extra care there until you return home.
For individuals already living in a nursing home, we can provide any additional or supplementary services that the institution does not.
How do you communicate with family members?
Communication between Retire-At-Home and designated family members occurs as needed or requested. The privacy policies and regulations to which we adhere are very strict in terms of who we share information with. It is, therefore, important that decisions be made regarding who should be contacted ahead of time, as well as the capacity to which information should be disclosed. This being said however, it is our pleasure to communicate with family members whenever changes occur.
What does ‘Quick Response’ service mean?
Our Client Care Managers and caregiver team are proficient and capable of addressing client concerns in a quick and timely manner. The ‘Quick Response’ processes that we have designed are made with the express purpose of ensuring minimal wait for answers regarding whether or not your client can receive service right away. Our dedication to meeting your needs and request means that we will always endeavour to put every effort to provide services as quickly and professionally as possible. We have been able to book 24-hour emergency care within hours and do our absolute best to provide this ‘Quick Response’ care to every client.
Which organizations or professionals have you worked with in the past?
A vast majority of our clients come from health care professionals such as doctors, OTs, and PTs, and regular referrals also come from Social Workers and Case Managers from hospital campuses, and other professionals who work with seniors.
Retire-At-Home has been a Registered Care Provider for Veterans Affairs Canada (VAC) for a number of years. VAC trusts us as a top source for home health care services. Some or all of the services we provide to our Veteran clients are billed directly to VAC.
We have also worked alongside agencies that provide subsidized care for more than a decade. We begin where the subsidies end, and work together with any current health care teams to ensure that clients receive the care they require.
What type of patients/clients do you deal with the most?
While our proficiency and emphasis is on Seniors, we also provide service to anyone facing a health concern that affects their independence. Our caregivers are knowledgeable and capable of delivering care to individuals of all ages. The needs of our clients span from 3 hours of basic housekeeping and companionship, to 24-hour palliative care. Our team of Caregivers and Care Managers is experienced and qualified to service any client with home and health care needs.
Contact us today to discuss the home care needs for you or a loved one in Greater Sudbury, or to book a free Nurse Consultation.
We proudly serve the following communities in and around Greater Sudbury:
Greater Sudbury, Whitefish, Chelmsford, Azilda, Lively, Copper Cliff, Espanola, Nairn Centre, Wahnapitae, Blezard Valley, Walden, Val Caron, Hanmer, Dowling, Flour Mill, Southend, Webbwood, Worthington, Naughton, Little Current, Donavan.
Contact Us Today to Speak with a Home Care Specialist!