Choosing a Home Care Agency – Questions and Common Mistakes
Questions to consider when selecting a Home Care Agency in Greater Sudbury:
1. What services are provided?
2. Is a referral from my doctor required?
3. What is the wait time between my initial request for service and the first home visit?
4. Is there a minimum charge?
5. Will my private insurance cover the cost of your service?
6. Are you an accredited healthcare service?
7. Are your caregivers trained? What levels of education or experience do they have?
8. Are your health care providers insured?
9. Are there nurses with specialized training in certain diseases or injuries?
10. Will a caregiver be permanently assigned to me, or will there be a new caregiver each time?
11. Can your caregivers be called in on short notice? Is there an extra charge?
12. Can you provide your services on holidays or after normal business hours?
13. Who should I call in case of emergency, even after-hours?
5 Mistakes you should avoid in choosing a Home Care Agency in Greater Sudbury:
Most people only begin to interact with the various facets involved in shopping for home care when an emergency need has arisen. These circumstances can act to create an overwhelming and stressful situation when you find yourself needing to make important decisions in the process of selecting a home care service for your loved one, with minimal familiarity concerning the types of questions you should be asking.
Here are 5 mistakes you should avoid in choosing home care:
Mistake #1: Most Canadians believe that because we live in Canada and have “universal healthcare” that means everything is already taken care of. Many of the people we communicate with are surprised to learn how minimal the subsidies for home care are. Don’t assume that you or your loved one is covered – ask your doctor.
Mistake #2: Assuming that your parents will be ready to accept care just because they need it. Many family members that contact us to request assistance for their parents are also navigating a lot of resistance from their parents regarding accepting help. This is a common challenge that can be overcome with the proper approach. Ask each home care agency what they will do to ensure they help your loved one transition into accepting help and how they will manage any resistance.
Mistake #3: Assuming all home care companies are managed by nurses or healthcare professionals. Make sure the company you hire is an experienced home care provider that offers Nurse supervision and direction of caregivers. As your loved ones age, their needs will increase and it will become important to have the right professionals managing their situation.
Mistake #4: Hiring private caregivers. Some families hire privately, often “under-the-table”, for cash. There are thousands of documented cases in Canada of abuse and theft in situations of private care. Many people are hired through sites like Kijiji or Craigslist, with minimal research having been done into their credentials or background. Aside from possible illegalities of working under the table, and personal risks of injury and theft with uninsured care, remember that any employee needs proper, ongoing training and supervision to handle the care of your loved one.
Mistake #5: Many people base the decision for care solely on price. It is important to remember that price is only important in the absence of value. Price is a absolutely an important consideration, but what about the importance of “Registered Nurse Supervision”, properly insured agency, meeting national standards for care? Is the agency “customer-service oriented”? How often will they communicate with you about the changing needs of your loved one? There’s a lot more to be considered in this decision than just “price.” The right agency will work with you to develop a care plan that meets your needs, and will work within your allowable budget to allow you the opportunity to get the most value for the money you can spend.
Contact us today to discuss the home care needs for you or a loved one in Greater Sudbury, or to book a free Nurse Consultation.
We proudly serve the following communities in and around Greater Sudbury:
Greater Sudbury, Whitefish, Chelmsford, Azilda, Lively, Copper Cliff, Espanola, Nairn Centre, Wahnapitae, Blezard Valley, Walden, Val Caron, Hanmer, Dowling, Flour Mill, Southend, Webbwood, Worthington, Naughton, Little Current, Donavan.
Contact Us Today to Speak with a Home Care Specialist!